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Our Staff Review
- BetPhoenix has a lot of sports to wager on, but they clearly favor NBA basketball. And that’s not a fault! With prize pools for the NBA playoffs, you can win a Tesla! These incentives are great ways to explore NBA betting. – Gabrielle Bryan
- BetPhoenix is not the perfect online betting platform by any means, but it’s a stellar one. If you can stomach a lack of betting options and slow pay disputes, you’ll appreciate everything else this platform has to offer. We’re talking generous bonuses, lots of available sports, and a comprehensive live betting coverage that’ll leave you craving for more. – Joey Kane
The Sportsbook
When we first checked out the sportsbook at BetPhoenix, our first impression was that the page was clean and well organized. We were extremely pleased that there wasn’t a single annoying ad on the page for their online casino. Too often, we see ads on other online sportsbooks which just clutters up the page. Luckily, BetPhoenix has steered clear of casino ads on their sportsbook page.
We found it very easy to navigate the sportsbook at BetPhoenix thanks to their sort methods. At BetPhoenix, you can sort by both sport and type of bet. At no point did we have a hard time locating the bets we were searching for during our review. Placing your wagers is very quick once you locate the one you’d like to place.
Clients that like to bet on live action will find it easy to locate all in-play action thanks to the layout on BetPhoenix. You’ll find a section dedicated to all in-play action located at the top of the left-hand main menu in the sportsbook. From there, you can drill down until you find the wager you’re looking to make.
Sports You Can Bet On
BetPhoenix has a good list of sports that you can bet on. In total, you’ll find a selection of 16 sports that you can bet on at their sportsbook. For your convenience, we’ve listed each of these sports below.
- Boxing
- Football
- Baseball
- Basketball
- Hockey
- Soccer
- Politics
- Horse Racing
- Entertainment
- Motor Sports
- Mixed Martial Arts
- Golf
- Tennis
- Rugby
- Darts
- Australian Rules
- Cycling
Overall, BetPhoenix has a pretty nice lineup of sports that you can bet on. We like the fact that they offer some harder-to-find sports like Australian rules along with all of the other major sports like tennis and soccer. One suggestion that we would have for BetPhoenix is to offer action on esports since esports is extremely popular in the online sportsbook space at this time.
One thing that we should note is that the list above is the list of sports that BetPhoenix had available at the time we did our in-depth review. BetPhoenix’s sportsbook will not list a sport unless they currently have an active wager available for it. Therefore, if you don’t see a sport listed above that you’d like to wager on, try checking back on BetPhoenix once that sport comes into season.
User Interface
Sorting is an absolute breeze on the sportsbook at BetPhoenix. At BetPhoenix, you’re able to sort two different ways: by sport and by bet type. To sort by sport, BetPhoenix offers an easy-to-use main menu on the left-hand side of the page. From there, you can drill down until you find the wager that you’d like to place. The other way you can sort on BetPhoenix is by bet type. To do this, hover your mouse over “Straight” on the top main menu bar. There, BetPhoenix will display all available types of bets. Once you select the type of bet that you’d like to make, you’ll see all available sports and events that you can bet on.
Something that we like a ton about the sportsbook at BetPhoenix was that they made it easy to find a few key things. One of those things is live betting which you’ll find clearly called out at the top of the left-hand main menu. Another thing that we liked was that they had a hot games link. This link takes you to a list of all of the hottest games that they currently offer action on. This can be a great way to see what’s trending if you’re not sure.
If you’d like to change how your odds are displayed on the sportsbook at BetPhoenix, you’re able to do that. To change how your odds are displayed, simply go to your account preferences. There, you’ll be able to select from American, fractional, or decimal. We’re glad to see that BetPhoenix offers this functionality to their clients as some online sportsbooks still don’t offer this ability.
Based on our experience during the course of this in-depth review, BetPhoenix has some great site speed. We never came across any slow page loads throughout our entire time on the site. From what we can tell, the team at BetPhoenix has properly invested in making sure that the site speed is where it needs to be to support an online sportsbook and casino.
The Casino
If you’re looking to get in some online casino action along with your sports betting, take some time to check out the online casino at BetPhoenix. There, you’ll find 18 slots, 7 card games, 6 types of video poker, and all 3 types of roulette. We were super impressed to see that BetPhoenix offered American, European, and French Roulette all in one place. This is very rare to see in the online world.
The quality of the game graphics at the BetPhoenix online casino was pretty darn good. While we’ve seen some online casinos with better graphics, BetPhoenix has graphics that are better than most. Our only suggestion for them would be to consider adding in some 3D slots to the mix to help kick it up another notch.
Once we noticed that BetPhoenix offered live dealer games online, we were super stoked. We’re huge fans of live dealer casino games, and they currently are very popular in the online casino world. At this time, you’re able to play both live dealer Baccarat and Roulette on BetPhoenix’s online casino.
One thing that we’d suggest to help improve the online casino at BetPhoenix would be for them to add in some name-brand games. While they have a good selection of casino games at this time, they are all generic games. We’d like to see them bring in some name-brand games in an effort to bring some more excitement to the mix for their clients.
BetPhoenix brings a pretty solid online casino to the table. We definitely would not mind seeing them add in a larger overall selection of games and also some jackpots. By adding those items, BetPhoenix would create an even more appealing online casino for its clients.
Deposit and Withdrawal Options
Deposit Options
BetPhoenix offers many different deposit banking options so that it is easy for clients to move their funds onto the site. In total, you’ll find that BetPhoenix offers seven different deposit banking options. We’ve detailed each one of these below along with the associated minimum and maximum deposit amounts.
| Deposit Method | Minimum | Maximum |
|---|---|---|
| UPayCard | $50 | $2,000 |
| Bitcoin | $50 | $5,000 |
| Person To Person Money Transfers | $100 | $750 |
| Cashier Check | $1,000 | $5,000 |
| B Check & B Wire | $1,000 | $10,000 |
| Visa | $100 | $500 |
| RIA | $50 | $700 |
Withdrawal Options
If you’re ready to remove your funds from BetPhoenix, you’ll find three different withdrawal banking options available to you. Currently, you’re able to withdraw your funds using Bitcoin, P2P, and mailed checks. Below, we’ll showcase each of these options to you in more detail.
| Payout Method | Limits | Processing Time | Fees |
|---|---|---|---|
| Bitcoin | NA / $4,000 | Same day | None |
| Person to Person Money Transfers | $100 / $450 | 24 – 72 hours | Variable |
| Mailed Check | $1,000 / $2,000 per week | 3 – 4 business days | $50/check |
While they have an okay selection of deposit and withdrawal banking options, we’d definitely like to see BetPhoenix offer some more options to their clients. Two banking options that would be a great addition to BetPhoenix would be Skrill and Neteller. Both of these banking options are very popular in the online sportsbook and casino world.
Bonuses and Promotions
If you’re looking for reasons to consider wagering at BetPhoenix, be sure to check out their long list of bonuses and promotions. BetPhoenix offers one of the largest selections that we’ve ever come across, and they have some great opportunities for you to earn some bonus cash or free play. Below, we’ll dive into each one of their current promotional offers so that you can find the ones that are best for you.
UPayCard Deposit Bonus
Clients planning to deposit using UPayCard can pick up a nice bonus from the BetPhoenix UPayCard Deposit Bonus. Under the terms of this promotion, clients will get a 200% match on their initial deposit and can earn up to 15% cash back. The minimum deposit to qualify for this promotion is $100, and the maximum deposit is $1,500. Any bonus funds from this promotion are subject to a 18x rollover requirement. We’ve provided details below on how much you can earn under the UPayCard Deposit Bonus based on how much your initial deposit is.
- Deposits from $100-$299: 200% free play match and 5% bonus cash
- Deposits from $300-$499: 200% free play match and 10% bonus cash
- Deposits from $500-$1,500: 200% free play match and 15% bonus cash
Bitcoin Deposit Bonus
If you’re planning to deposit on BetPhoenix using Bitcoin, you can earn a 100% deposit match on deposits of over $200. For this promotion, BetPhoenix will match your Bitcoin deposit dollar for dollar up to $1,000. It is worth noting that the bonus funds from this promotion are subject to a 15x rollover requirement.
Tuesday and Wednesday Deposit Special Promotion
Clients using Person To Person Money Transfers to deposit funds onto BetPhoenix can score a 100% cash bonus match on all funds deposited on Tuesdays and Wednesdays. Under the terms of this promotion, P2P transfers ranging between $300 and $1,000 will get a 100% cash bonus on those two select days. No other deposit banking methods will qualify for this promotion and the bonus funds from this promotion are subject to an 18x rollover requirement.
Credit Card Deposits 10% Free Play Promotion
If you’d like to score some quick free play with a low rollover, be sure to look into this promotion from BetPhoenix. Under this promotion, you can score a 10% free play match on all credit card deposits ranging between $100 and $500. The maximum bonus under this promotion is $50, and all bonus funds are subject to a 2x rollover requirement. We really like this promotion due to the super low rollover associated with it. To take advantage of this great promotion, simply use code “10FP” at the time of your deposit.
Credit Card Deposits 15% Free Play Promotion
Clients looking to earn some more free play dollars that don’t mind a slightly higher rollover requirement may like this promotion from BetPhoenix. This promotion creates a nice balance between bonus funds and low rollover. Under the terms of this promotion, deposits ranging from $100 to $500 will receive a 15% free play match on all credit card deposits. Bonus funds are subject to a low 3x rollover requirement and the maximum bonus under this promotion is $75. If you’d like to claim this promotion, just enter code “15FP” at the time of your deposit.
Credit Card Deposits 20% Free Play Promotion
Offering the biggest free play bonus for credit card deposits, this promotion allows clients the opportunity to score up to $100. Under the terms of this promotion, all credit card deposits over $100 and under $500 will earn a 20% free play bonus. It is worth noting that bonus funds from this promotion are subject to a 4x rollover requirement. While the rollover requirement is slightly higher on this one than the previous two promotions, it offers a good amount of free play if you maximize the bonus. To take advantage of this promotion, simply enter code “20FP” when making your deposit.
25% Referral Bonus
If you decide that you like wagering at BetPhoenix, you can earn a bonus for referring your friends to wager there as well. Under the terms of their referral bonus, you’ll pick up a 25% match on your friend’s initial deposit as long as it is over $200. The maximum bonus under this promotion is $375 which means that your friend would need to deposit $1,500 if you want to earn the full $375. It is worth noting that bonus funds from this promotion are subject to a 5x rollover requirement.
200% Casino Referral Bonus
Clients referring their friends to the online casino at BetPhoenix can score up to $200! Under the terms of their casino referral program, clients will get a 200% match on their friend’s initial casino deposit. Bonus funds from this promotion are subject to a 20x rollover requirement, and the maximum bonus is capped at $200. In order to get the full $200 bonus, your friend will need to deposit at least $100 onto the BetPhoenix online casino.
Early Bird Low Roll Promotion
Under their Early Bird Low Roll Promotion, BetPhoenix offers clients a 50% free play match on all deposits over $100. Under the terms of this promotion, the maximum bonus is $300 which means that you should deposit $600 if you’d like to max out this bonus. This promotion is not applicable to credit card deposits and does carry a 5x rollover requirement. To claim this promotion, enter code “LOWROLL” when making your deposit.
Early Bird 50% Cash Bonus + 50% Free Play Bonus
With a great combination of bonus cash and free play bonus, this promotion from BetPhoenix has it all. Under the terms of this promotion, you’ll score a 50% cash bonus and a 50% free play bonus on all deposits between $200 and $2,000. The maximum bonus is $1,000 of cash and $1,000 of free play if you deposit $2,000. It is worth noting that the bonus funds from this promotion are subject to a 5x rollover requirement. We like this promotion a ton as it has the best of both worlds with bonus cash and free play credit and it allows clients the opportunity to score some serious bonus with a relatively low rollover requirement.
Casino 500% Welcome Bonus
BetPhoenix offers you the ability to score a 500% bonus on all deposits over $25. Under the terms of this promotion, you can earn up to $1,500 of bonus on the maximum deposit of $300. Because this promotion is so large in terms of bonus, it carries a pretty large rollover requirement of 35x. To claim this promotion, simply enter code “WELCOME500” at the time of your deposit.
Casino Reload Bonus
If you’re reloading funds onto the online casino at BetPhoenix, you can score up to a 300% match on your reload funds. Under this promotion, BetPhoeix will match your casino reload funds for all deposits between $100 and $1,000. Bonus funds from this promotion are subject to a 35x rollover requirement. The amount of the match that you get increases the more you reload. We’ve broken out the tiers below so that you can see how much bonus you can earn under this BetPhoenix promotion.
- Reloads from $100-$250: 150% reload match
- Reloads from $251-$500: 200% reload match
- Reloads from $501-$1,000: 300% reload match
Casino Slot Bonus
Fans of playing slots online will like this promo from BetPhoenix. For this promotion, you can score up to a 600% match on slots deposits over $100. The amount of match that you earn depends on how much you deposit. It is worth noting that all bonus funds from this promotion are subject to a 32x rollover requirement and that the maximum bonus from this promotion is $6,000. In order to earn the full $6,000, you’ll need to deposit $1,000. Below, we’ll show you the bonus match tiers for this promotion.
- Slot deposits from $100-$250: 350% bonus
- Slot deposits from $251-$500: 500% reload match
- Slot deposits from $501-$1,000: 600% reload match
Live Casino Sign Up Bonus
If you’re thinking about trying out the live casino at BetPhoenix, be sure to take advantage of their Live Casino Sign Up Bonus. Under the terms of this promotion, you can score up to a 175% bonus on all deposits over $100. The maximum bonus under this promotion is $875, and all bonus funds are subject to a 39x rollover requirement. If you’d like to earn the full $875 maximum bonus amount, you’ll need to deposit $500. We’ve broken out the bonus tiers for this promotion for your convenience below.
- Deposits from $100-$250: 150% deposit match bonus
- Deposits from $251-$500: 175% deposit match bonus
Live Casino Reload Bonus
When it comes time to reload your funds on the live casino at BetPhoenix, you can score some bonus cash there too. For their Live Casino Reload Bonus, BetPhoenix offers clients up to a 150% bonus on all live casino reloads over $100. Under the terms of this promotion, the maximum bonus is $875, and the rollover requirement for all bonus funds is 36x. Below, we’ll showcase the bonus tiers for this promotion so that you can visualize how much you can earn.
- Reloads from $100-$250: 125% reload match
- Reloads from $251-$500: 150% reload match
Overall, we’re truly impressed by this massive lineup of bonuses and promotions that BetPhoenix brings to the table. They offer a huge variety that allows them to appeal to a wide set of clients. Hopefully, BetPhoenix will continue to offer such great bonuses and promotions in the future. Be sure to check out the BetPhoenix site to see all of their current promotional offers.
Customer Service
BetPhoenix offers a very impressive customer service set of contact options. In total, you have three different ways that you can reach the customer service team at BetPhoenix. Currently, you’re able to reach the customer service folks via email, live chat, and phone. What’s great about these three contact options is that they make it easy for anyone to easily reach customer service using the method that is most convenient for them. Below, we’ll dive into each one of these available contact methods in more detail.
If email is your preferred method to contact customer service, BetPhoenix has you covered. One cool thing about BetPhoenix’s email customer service is that they offer both English and Vietnamese options. Overall, BetPhoenix offers four different email addresses for you to use. For your convenience, we’ve listed each of those below so that you have them if you need them.
- General Customer Service: meberservices@betphoenix.ag
- Vietnamese Customer Service: thanhvien@betphoenix.ag
- Security Support: security@betphoenix.ag
- Online Casino Support: casino@betphoenix.ag
Through the course of our review of BetPhoenix, we emailed their customer service team on several occasions. We were very happy with the quality of the assistance we received each time from their team. Based on our experience with BetPhoenix’s email customer service, it seems like they’ve got their stuff together.
Live chat is another contact option offered by BetPhoenix to contact their customer service team. We were very pleased to see that BetPhoenix was offering 24/7 live chat customer service as it is our favorite form of contact. We tested out their live chat support during our review, and we received fast help each time. To reach their customer service team via live chat, simply click on the live help logo in the bottom left-hand corner of any page on the BetPhoenix site.
If you’re not a fan of the two previous contact options, you can also call BetPhoenix’s customer service team. Overall, BetPhoenix offers nine different phone numbers. These phone numbers are broken out by department so that you’re able to get to the support team you need faster. For your convenience, we’ve listed the customer service contact numbers for BetPhoenix below.
What’s really cool about BetPhoenix is that they offer phone support in three different languages. As you can see above, you can get telephone support in English, Vietnamese, and Chinese. This is very rare, and it is something that BetPhoenix should be commended for.
As a whole, BetPhoenix does not disappoint when it comes to its customer service support. They offer much more than most of their competitors, and that’s super cool. Our hope is that BetPhoenix will continue to offer this stellar customer service support in the future.
